FAQ

An overview of the question you may ask us.

Can we keep a book for longer?

Yes, if you need more reading time, you may request a renewal. A book can be renewed if it has not been reserved by another reader.

Who pays for delivery?

For BookNest One and BookNest Two standard delivery within Switzerland is included. Customers pay the return postage.

What about large or heavy books?

Some large or unusually heavy books may have an additional delivery charge. Any extra cost will be clearly shown before ordering.

How does BookNest Local work?

Local subscribers collect their books from our BookNest collection point and return them to our BookNest return letterbox. There are no postage costs. Exact collection details are provided after subscribing.

What happens if a book is lost or damaged?

We understand that normal signs of reading can happen. However, if a book is lost or significantly damaged, BookNest may ask for the cost of replacement cost of the book plus a CHF 20 processing fee.

Can I cancel my subscription?

Yes. BookNest monthly subscriptions have no long-term commitment. You can cancel your subscription before your next monthly renewal. Any books currently borrowed must still be returned to BookNest.